All Posts

If you’ve ever wondered how complex systems—from software applications to aerospace hardware—stay organized, consistent, and reliable,...

If you’ve ever been confused by SOC 2, PCI DSS, and ISO 27001, you’re not alone. These frameworks often get treated as separate worlds —...

Do managers spend enough time—and the right kind  of effort—on employee motivation? Intrinsic vs. Extrinsic Motivation Intrinsic...

How do we know what we think we know is really so? In my earlier article on Understanding Variation , I described how data can mislead if...

A Better Way to Read Performance Variation is universal. Literally. It is the way that nature behaves all around us. Many organizations...

Seeing the Bigger Picture and how everything connects W. Edwards Deming encouraged us to “develop an appreciation for a system.” That...

Please note: this article focuses on ISO 27001 (Information security, cybersecurity, and privacy protection). It could just as easily...

Leadership plays a defining role in shaping how an organization approaches quality. But too often, even well-meaning executives...

Perhaps it’s not what you think. Most people think "quality" means catching defects or passing inspections. But there is a deeper, more...